Hotline Mr.Tom(+84) 977999274 | Hotline booking@hanoigoldenhostel.com Always chepaper when you booking directly with us!
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Policies & Regulations > Terms and Conditions

Payment Policy:
- All Promotional rates are inclusive of 10% tax and 5% service charges.
- By Visa Card, Master Card... (will be added 3% bank service)

Check in/ Checkout Policy:
- Check-in: From 14.00pm
- Check-out: Before 12:00 noon 
Rooms Cancellation:
- If canceled or amended up to 3 days before the date of arrival or new date of departure, no fee will be charged.
- if canceled or amended later than 3 days or in case of no-show, 100% will be charged as the cancellation fee.
- If you wish to cancel your reservation, please call  Mr. Tony: +84. 965790099 or Email:booking@hanoigoldenhostel.com

Children and Extra Adult Policy:
- Child under 4yr: free of charge;
- Child from 5yr or extra Adult: surcharge $5/person/room/night;

Tours Cancellation:
* Multi-days Tours:
- Cancellation prior to 5 days of the tour will be charged 100% all deposit money paid
- Cancellation prior to 10 days of the tour will be refunded 100% all deposit money paid
* Day Tours:
- Cancellation made before 5 days will be refunded 100% all deposit money paid
- Cancellation made before 24hours and less than 5days will be charged 100% all deposit money paid
- Late cancellation – Less than 24 hours before the tour will forfeit the full price of the tour

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